HangzhouMay 18, 2026 /PRNewswire/ — Behind the smooth operation of a high-end optical material production facility lies the powerful support of a “Chinese brain.” On May 14, CCTV’s “Focus Interview” program, themed “Expanding Capacity, Improving Quality, and Strengthening Services,” spotlighted the collaborative practice between SUPCON Technology and Tuole Technology (Quzhou) Co., Ltd. (hereinafter referred to as “Tuole Technology”). From domestic substitution to leading industrial AI, SUPCON Technology is writing a vivid footnote for the high-quality development of China’s productive service industry through independent innovation and service upgrades.
Recently, the “Opinions on Promoting the Expansion of Capacity and Improvement of Quality in the Service Industry” (hereinafter referred to as the “Opinions”) issued by the State Council explicitly proposed that by 2030, the total scale of China’s service industry will reach a new milestone of 100 trillion yuan. It also outlined 20 specific measures centered around “deeply implementing the ‘AI+’ action,” “accelerating breakthroughs in industrial software innovation,” and “advancing the industrial data foundation-building initiative.” Riding this policy tailwind, SUPCON Technology—a company rooted in the process industry for over 30 years—stands as one of the representative examples.
Hardcore Breakthrough: From Breaking Monopolies to Defining the Future
Tuole Technology, prominently featured in this “Focus Interview” report, is a typical “hard-tech” hidden champion. As a high-end optical materials enterprise, it has broken decades-long foreign monopolies in the field of optical-grade cyclic olefin copolymer (COC) through independent research and development. Within Tuole Technology’s production base, crisscrossing overhead pipelines and automated production equipment operate efficiently, with the core control system provided by SUPCON Technology.
Breaking foreign technological monopolies and equipping Chinese manufacturing with a “Chinese brain” is the hallmark of SUPCON Technology’s three decades of independent innovation. The report noted: “Over the past few decades, core control systems in the process industry were primarily monopolized by foreign companies, especially those from the U.S. and Japan. After years of R&D, SUPCON Technology successfully broke the monopoly of foreign companies in this market.”
Data shows that SUPCON Technology’s control systems have ranked first in the Chinese market for 15 consecutive years (45.1% market share), and hold the top position in DCS market share across five major industries: chemicals, petrochemicals, metallurgy, papermaking, and building materials. Its safety instrumented systems have ranked first domestically for four consecutive years with a 31.4% share. Furthermore, at the industrial software level, multiple products have achieved full-chain independent controllability, with key indicators matching or even surpassing international standards.
As a high-end materials company with extremely high demands for production stability and consistency, Tuole Technology imposes stringent standards on the precision and reliability of control systems. SUPCON Technology provided a comprehensive end-to-end solution, ranging from preliminary simulation to control systems, loop optimization, and advanced alarm management.
Guo Song, General Manager of the R&D Center at Tuole Technology, stated: “Over the past year, through continuous optimization of the control system, our product yield has improved by 9 percentage points, and production efficiency has increased by 6 percentage points, while significantly reducing equipment maintenance costs.”
Deep Transformation: SUPCON Technology’s Full-Chain Upgrade of “Products + Services”
Industrial enterprises are no longer satisfied with merely purchasing a control system or industrial software; they require long-term, sustained value delivery—stable and safe plant operation, continuous energy consumption reduction, steady product quality improvement, and comprehensive production safety assurance. Meanwhile, the maturity of industrial AI and big data technologies has made intelligent optimization services for the entire plant lifecycle a practical reality. This is the starting point for SUPCON Technology’s transformation in recent years: from a project-based company to a product-based company, and then to a platform-based service enterprise; from simply selling hardware to full-chain value operation of “products + services.”
The “Opinions” explicitly propose promoting the transformation of manufacturing enterprises into “products + services” solution providers. In the report, Cui Shan, Chairman and President of SUPCON Technology, emphasized: “All the products and services we provide revolve around the core needs of our customers, helping them achieve different improvements.”
This transformation and upgrade of “products + services” manifests in three core breakthroughs:
First, business model restructuring. With the rapid development of cloud computing, AI, and large models, the iteration frequency of software products has significantly increased, making the traditional one-time purchase model inadequate for meeting users’ demands for continuous services. Through a subscription-based service model, SUPCON Technology converts traditional one-time capital expenditures into lightweight operational services, helping customers significantly lower the barrier to digital transformation.
Second, comprehensive upgrade of the service network. SUPCON Technology pioneered the industrial service 5S store model in the industry, currently deploying nearly 200 stores covering 729 chemical parks nationwide, and expanding into overseas markets such as Saudi Arabia, Thailand, Canada, Malaysia, and Indonesia, greatly shortening service radii and emergency response times. Additionally, SUPCON Technology’s PlantMart online platform integrates products and knowledge bases, building a transparent and efficient digital supply chain that precisely matches the transformation needs of small and medium-sized manufacturing enterprises.
Third, synchronized product innovation. SUPCON Technology’s world-first Universal Control System (UCS) achieves disruptive breakthroughs in key technologies such as signal acquisition, communication, and virtualization, reducing thousands of cabinets to just one, helping customers save 70%-80% on hardware investment. The Time-series Pre-trained Transformer (TPT) model, based on a time-series pre-trained large model and employing a MoE architecture, fine-tunes specific tasks on actual plant data and builds enterprise-specific time-series mixture-of-experts models. It has achieved breakthrough applications in multiple plants across industries such as chlor-alkali, thermal power, and petrochemicals, solving numerous complex control, operational optimization, and anomaly warning issues, achieving goals of improving human efficiency, stabilizing operations, and increasing revenue, comprehensively leading the process industry’s accelerated “intelligent transformation.”
Future Outlook: Cultivating “Chinese Services,” Leading Global Industrial AI
The “Opinions” propose cultivating more “Chinese Service” brands by 2030, with significantly enhanced global competitiveness of the service industry. Policies such as deeply implementing the “AI+” action, accelerating breakthroughs in industrial software innovation, advancing the industrial data foundation-building initiative, and improving the integration of modern services with advanced manufacturing are highly aligned with SUPCON Technology’s development track and strategic layout. Cui Shan stated in the report: “The release of the ‘Opinions’ will greatly promote and guide the overall development of the industry.”
For SUPCON Technology, this is both a direction and a responsibility.
Expanding capacity lies in broadening service boundaries. In the past, productive services were often limited to single equipment maintenance or project delivery. The “Opinions” propose advancing the data foundation-building initiative and building high-quality industry datasets, which will systematically unblock data circulation channels, turning data into reusable service resources and providing a continuous “fuel” for industrial AI implementation. In response, the “Industrial AI Data Alliance” initiated by SUPCON Technology has gathered hundreds of member units, achieving cross-enterprise, cross-scenario secure circulation of industrial data, with significant results of 30% efficiency improvement and 50% accuracy enhancement in typical production process scenarios, moving services from “point-to-point” to “platform-based.”
Improving quality lies in deepening service depth. The “Opinions” mention supporting the procurement of industrial large models and intelligent agent services, opening up compliant channels for the industrialization of AI. This enables productive service enterprises to provide closed-loop services from diagnosis and optimization to autonomous operation, rather than just software and hardware delivery. SUPCON Technology’s proposed Autonomous Operating Plant (AOP), leveraging TPT and UCS, constructs a complete “identify-assess-decide-execute” closed loop, driving industrial production from “automatic control” to “autonomous operation.” The introduction of the AOP concept can help the process industry achieve hundreds of billions in efficiency gains, which is a concrete manifestation of service quality improvement—from basic assurance to value creation, achieving a qualitative leap in service capabilities, with feasibility for large-scale implementation already validated in actual projects.
From breaking foreign monopolies to defining the future of industrial AI, SUPCON Technology’s evolutionary path resonates deeply with national needs. Looking ahead, SUPCON Technology will continue to deepen its focus on the industrial AI field, leveraging AI to enhance service quality, promote the large-scale implementation of autonomous operating plants, and position the “Chinese brain” as a mainstream choice for the intelligent transformation of the global process industry, contributing a critical leap for China’s journey from a “manufacturing powerhouse” to a “manufacturing giant.”