Shenzhen, ChinaMay 14, 2026 /PRNewswire/ — As the digital wave sweeps through the financial industry, personal information protection has become a key benchmark for measuring financial institutions’ data governance levels and customer trust. Cigna-CMB Life Insurance Co., Ltd. (referred to as “Cigna-CMB”) has always prioritized customer information security at a strategic level, implementing multiple initiatives in the field of personal information protection to safeguard customer data security, and fulfilling its corporate mission of “making customers healthier and life better” through concrete actions.
System First: Building a Multi-Layered Information Security Protection Network
Cigna-CMB states that a robust system framework is the cornerstone of personal information protection. By establishing a series of company-level management systems, including information security management systems, data security management systems, and personal information protection management systems, the company has formed a system framework covering the entire process of information security management and operations. These systems not only clarify the responsibilities and boundaries of each department and position in personal information protection but also ensure that the system framework remains aligned with regulatory requirements through review and dynamic update mechanisms.
At the organizational level, Cigna-CMB has established multiple special working groups for personal information protection, forming a dual-wheel-driven model of “top-level design + special promotion.” The company also conducts personal information protection impact assessments and third-party interactive data management security assessments across the entire organization, integrating customer personal information protection into a normalized and systematic management track. This “system + organization + assessment” tripartite management model has built a solid first line of defense for personal information security.
Technology Empowerment: Deploying DLP Devices to Build a Security Barrier
At the technical protection level, Cigna-CMB actively embraces cutting-edge security technologies by deploying Data Loss Prevention (DLP) security devices to achieve monitoring and protection of sensitive data. At the same time, the company has established a normalized mechanism for system security detection and vulnerability management, using regular scans, penetration testing, and other means to promptly identify and fix system security vulnerabilities, nipping potential risks in the bud.
Notably, Cigna-CMB also excels in technology and service innovation. The company’s launched “Nuo e Bao” AI underwriting robot and the fully automated claims process project “Nuo e Pei” have accelerated underwriting times to the “minute level.” While enhancing the customer experience, these digital services also ensure the security of customer information during transmission through technical measures such as encrypted transmission and access control.
Operational Closed Loop: Equal Emphasis on Full-Process Auditing and Emergency Response
In terms of the security operations system, Cigna-CMB has designated dedicated personnel to conduct full-scope operational behavior audits for processes such as file external distribution, scanning of sensitive information files retained on terminals, and application/website access control. This “human defense + technical defense” model ensures traceability and auditability of customer information operations. In the event of a customer information breach, the company can immediately activate a priority investigation mechanism to minimize the impact of the risk.
The emergency response mechanism is a critical line of defense for information security. Cigna-CMB has established comprehensive emergency plans, conducting at least one emergency drill annually to test the effectiveness of response processes through simulated real-world scenarios and continuously optimize the emergency response mechanism. This “prevention-monitoring-response-improvement” closed-loop management reflects the company’s professionalism and sense of responsibility in the field of personal information protection.
Cultural Cultivation: Normalizing Company-Wide Security Awareness Training
Information security is people-centric. Cigna-CMB regularly organizes employees to participate in security training, covering topics such as personal information protection laws and regulations, company system standards, and typical risk cases, aiming to enhance the security awareness and prevention capabilities of all employees. By integrating a security culture into daily operations, the company fosters a positive atmosphere where “everyone values security and everyone participates in protection.”
Looking ahead, Cigna-CMB will continue to uphold its mission of “making customers healthier and life better,” persistently investing and innovating in the field of personal information protection. It will safeguard high-quality development through security, protect customer trust through compliance, and contribute to building a healthy and orderly financial market ecosystem.