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Scaling human-centered AI recruitment across 10 countries, Adecco enhances hiring speed, acceptance rates, and candidate reach through an expanding network of AI agents.
ZurichJune 18, 2026 /PRNewswire/ — Adecco, a global leader in workforce solutions, today announced a major milestone in its AI transformation: over one million AI-driven candidate interactions completed across ten countries. Supported by strategic technology partners, this transformation has delivered quantifiable results at scale, including faster hiring speeds, higher acceptance rates, and improved candidate reach.
To date, Adecco has completed 1.2 million candidate-agent interactions, including 250,000 full interviews covering 50,000 job positions, equivalent to over 12 years of continuous conversation time.
AI Agents Covering the Full Recruitment Lifecycle
Adecco has deployed AI agents across seven distinct stages of the recruitment lifecycle, covering initial screening, talent pool management, recruiter support, customer service, onboarding, and voice capabilities. Together, these drive a comprehensive transformation of the recruitment delivery model, rather than automation of a single step.
The quality of experience is equally impressive, with 51% of interactions occurring outside traditional working hours. This provides candidates with greater flexibility and access, while allowing recruiters to dedicate more time to meaningful human relationships.
Business results are equally compelling. In leading markets, this transformation has helped reduce delivery time by 50%, boost acceptance rates to over 80%, and achieve a customer satisfaction score of 4.3 out of 5.
Redeployment
One of the most distinctive innovations is Adecco’s Redeployment Agent. Instead of having candidates restart their job search after a position ends, this agent proactively reconnects with candidates within days, gathers feedback, and builds a personalized profile of future opportunities. This ensures a smoother transition experience for candidates and paves a more solid path to sustained employment.
These agents are also transforming the way Adecco’s recruiters work, automating repetitive tasks such as initial screening, filtering, and process coordination, allowing teams to focus on what matters most: building relationships with clients and candidates to achieve better, faster matches.
Scaling for High-Volume Markets
Building on a successful one-year experimental phase in Latin America, Adecco plans to expand high-volume recruitment capabilities to more countries, particularly in areas requiring large-scale talent deployment.
This initiative underscores Adecco’s positioning of AI: not just an efficiency tool, but a scalable capability to deliver consistent, high-quality candidate experiences in markets where speed, scale, and precision are critical.
Christophe Catoir, Global President and CEO of Adecco, said: “Reaching 1.2 million interactions is no longer about potential—it’s proven impact.
Our approach is built on talent, technology, and care: AI working in harmony with humans. With proprietary agents trained on massive daily candidate interaction data, we are turning this vision into quantifiable results, creating value for clients, candidates, and recruiters, while never losing the differentiated advantage of our local presence across 3,500 branches.
This shows that when AI is designed around human needs, it can expand reach, increase speed, and deliver better outcomes. That’s the opportunity Adecco is realizing at scale.”
Part of a Broader AI Transformation
As part of a wider business transformation, Adecco is accelerating AI deployment. Additional agents and expansion plans are scheduled over the next two months, aiming to extend Adecco’s AI-driven recruitment model to more high-growth talent markets.
These milestones support The Adecco Group’s broader strategy to drive transformation in the recruitment industry through responsible and ethical use of AI. Adecco is translating this strategy into frontline results with greater speed, scale, and consistency.
About Adecco
Adecco is a global leader in workforce solutions, part of The Adecco Group. As a trusted partner for businesses and job seekers, we are committed to connecting skills with valuable opportunities, while helping global and local organizations build and optimize their workforces for long-term success. We offer a full range of workforce solutions for a resilient economy: temporary and permanent staffing, and outsourcing solutions, providing exceptional flexibility for businesses and candidates. We are dedicated to making a difference in improving the workplace, offering effective solutions to make it more diverse and inclusive.
About The Adecco Group
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