ZHENGZHOU, ChinaMay 29, 2026 /PRNewswire/ — On May 29, Ping An Life Insurance and Ping An Good Doctor, subsidiaries of Ping An Insurance (Group) Company of China, Ltd. (hereafter “Ping An” or the “Group”), jointly launched the Ping An Home Services brand. Seizing the opportunity of the 2026 “Service Year” and leveraging the Group’s “integrated finance + healthcare and senior care” strategic framework, the initiative addresses Chinese families’ needs for “health and longevity.” It introduces a series of “7 Good” flagship services covering home scenarios such as sleep, nutrition, and exercise, upgrading insurance services from “post-event compensation” to “proactive health management,” embodying the service proposition of “Professionalism, the Ping An in your heart.”
At the launch event, Cai Ting, Vice Chairman and Deputy General Manager of Ping An Life Insurance, stated that the mission of “Ping An Home” is to make professional, convenient, and proactive health management services an accessible daily routine for every Chinese family. The company aims not only to provide economic compensation for risk occurrences but also to offer comprehensive planning and protection for clients’ healthy living and healthy lifespan. He Mingke, CEO of Ping An Good Doctor, noted that as the primary provider of “Ping An Home” services, Ping An Good Doctor will leverage the warmth of technology, the depth of accumulated service experience, and the professional rigor of evidence-based medicine to safeguard client health around the clock, across multiple scenarios, and throughout the full lifecycle. The event also announced that renowned performing artist Tang Guoqiang will serve as the Ping An Service Experience Officer①.
Health and Longevity Starts in Middle Age
With the arrival of the longevity era, quality of life has become a societal concern. Data from China’s National Health Commission and the World Health Organization (WHO) indicates that the average life expectancy in China has approached 79 years, but healthy life expectancy is only about 68 years②, meaning many people may spend over a decade living with illness or disability. WHO research shows that less than 20% of healthy life expectancy is determined by genetics, while over 80% depends on lifestyle factors③. Among these, diet, sleep, and exercise habits all influence the length of a healthy lifespan.
Cai Ting pointed out at the event, “Longevity is not the ultimate goal; healthy longevity is. A healthy lifestyle should start in middle age. Managing health scientifically during one’s prime years is essentially extending healthy lifespan.” In the past, health issues were often viewed as “problems of old age.” Today, the younger onset of chronic diseases, widespread sleep disorders, and prolonged suboptimal health have made health management a “necessity” for middle-aged and elderly individuals.
How can health management be conducted scientifically? Ma Fang, a nationally renowned clinical nutrition expert and former director of the Clinical Nutrition Department at Peking Union Medical College Hospital, explained that health interventions need to be tailored to individuals and dynamically adjusted. Particularly when managing chronic conditions like diabetes and obesity, or improving suboptimal health, simply saying “eat less and exercise more” is far from sufficient. Targeted nutritional plans based on individual data are essential.
“7 Good” Flagship Services for Home Health
Addressing the core health pain points of Chinese families, Ping An has developed the “7 Good” flagship service system, covering three key essential scenarios: health, medical care, and safety. This achieves “management of diet, sleep, and exercise, along with a full suite of medical, health, safety, and care services”④. Through proactive management, a focus on essential needs, and visible services, it redefines the home health lifestyle for Chinese families.
Sleep Management Service. Targeting issues like insomnia, snoring, and frequent dreaming/easy waking, Ping An uses devices such as smart rings to continuously track multiple dimensions including sleep quality, dynamic blood oxygen, and respiratory rate. It collaborates with expert teams from top-tier hospitals to customize sleep improvement plans for clients and provides three months of accompanying management.
Nutrition Management Service. To address issues like gastrointestinal disorders, metabolic imbalances, and post-surgery nutritional needs, Ping An partners with qualified institutions to offer gut microbiome testing, food allergy testing, and customized dietary plans. Doctors and case managers work together to provide timely online guidance and full-process support.
Functional Improvement Service. Ping An collaborates with nutrition doctors, dietitians, and exercise rehabilitation therapists to provide clients with a comprehensive “exercise guidance + nutritional intervention” plan, helping them stabilize muscle mass and improve cardiorespiratory endurance. Smart devices provided by Ping An can monitor heart rate during exercise and offer professional guidance. If abnormal indicators are detected, doctors will proactively intervene.
Additionally, “Ping An Home’s” Multi-Disease Co-Management Service offers a comprehensive management plan covering disease management, medication management, lifestyle management, and full-process support. The Medical Consultation Guide Service provides assistance with expert outpatient appointment scheduling, online and offline medical escorts, and post-diagnosis rehabilitation guidance. The Global Medical Consultation and Medication Sourcing Service connects clients with high-quality domestic and international medical and pharmaceutical resources⑤. The Smart Guardian Service utilizes smart devices to provide whole-home, round-the-clock, all-scenario home protection.
Deepening China’s Version of Managed Care to Strengthen the Service Foundation
“Ping An Home” is not merely a combination of services but a complete proactive health management system. As the flagship of Ping An Group’s medical and senior care ecosystem, the China-specific managed care model developed by Ping An Good Doctor through years of exploration serves as the key foundation supporting this system.
He Mingke explained that the innovative managed care model deeply integrates “insurance payment” with “medical services.” Through proactive intervention, full-process tracking, and resource coordination, it helps clients “get sick less often, get sick later in life, and avoid serious illnesses.”
After years of industry深耕, Ping An Good Doctor has built systematic capabilities in “platform, resources, and teams.” On the platform side, leveraging digital terminals like Ping An Jinguanjia, service appointments, health records, rights management, and intelligent alerts are fully visualized throughout the process. On the resource side, Ping An Good Doctor’s medical resources cover approximately 50,000 internal and external doctors, over 5,100 partner hospitals, and more than 240,000 partner pharmacies. On the team side, the “Ping An Butler” service system, integrating “Smart Butler, Lifestyle Butler, and Doctor Butler,” enables deep coordination and automated response between device monitoring and emergency response, lifestyle service connections, professional medical assessments, and health plan formulation.
Professionalism, the Ping An in your heart. Ping An stated that in 2026, the company will continue to deepen its “Finance + Service” business model. The launch of the Ping An Home Services brand represents the latest achievement in deepening the “Integrated Finance + Healthcare and Senior Care” strategy and the practical implementation of the “Insurance + Service” and China-specific managed care model. Moving forward, the company will continue to drive product and service innovation around clients’ financial, health, medical, and senior care needs, enabling more families to enjoy a high-quality service experience that is “Worry-Free, Time-Saving, and Cost-Effective.”
【Important Notes】
① In this material, the “Ping An Service Experience Officer” Tang Guoqiang is experiencing the “Ping An Home Membership Service.”
② “The average life expectancy of Chinese people is close to 79 years” is sourced from data released by the National Health Commission at the State Council Information Office’s press conference on the “14th Five-Year Plan.” “Healthy life expectancy is only 68 years” is sourced from the WHO’s “World Health Statistics 2025.” ③ “Less than 20% of healthy life expectancy is determined by genetics; the remaining over 80% depends on how you live” is sourced from the WHO’s “Health Determinants Model.”
④ “Management of diet” refers to nutrition management, “management of sleep” refers to sleep management, “management of exercise” refers to functional improvement, and “full suite” covers medical, health, safety, and care scenarios.
⑤ Direct connection to 112 globally renowned hospitals in Japan, the United States, and Europe, including 12 hospitals ranked in the global top 30, such as the Mayo Clinic and MD Anderson. Domestic specialty drug network: covering 26 provinces + 4 municipalities, over 350 cities, and nearly 1,600 stores. Three pilot zone networks: 44 partner hospitals in the Hainan International Medical Pilot Zone, Tianjin Free Trade Zone, and Guangdong-Hong Kong-Macao Greater Bay Area. Overseas drug network: 100 overseas partner medical institutions, covering countries such as the United States, Japan, Singapore, and India.
⑥ Clients who purchase insurance products from Ping An Life Insurance Company of China, Ltd. (“Ping An Life”) and meet the criteria for home membership will receive corresponding Ping An Home benefits. Ping An Home benefits can be designated by the home member to specified beneficiaries within the agreed scope. Ping An Home benefit services (also referred to as “Ping An Home Membership Services”) include home consultation services, health management services, medical services, safety and care services, and Ping An Butler platform membership. Ping An home consultation services are online agent services; you can call or use a mobile terminal application for consultation. Ping An Butler platform membership (also referred to as “Platform Membership”) refers to the registration qualification for the Ping An Butler platform operated by the cooperative service provider Ping An Health Internet Company Limited (“Ping An Health”), which is open only to specific members. After the beneficiary obtains the registration qualification and officially becomes a Ping An Butler platform member, they can place orders independently on the platform or arrange Ping An Home services covering health management, medical care, safety, and care scenarios through the butler.
⑦ Ping An Home benefit services are value-added health management services provided by Ping An Life to eligible member clients. They are provided by Ping An Life, entrusted to Ping An Health or other professional cooperative service providers. These services are available only after the client has accepted the insurance product and met the premium threshold. Paid services can be purchased by clients as needed. Ping An Home benefit services are not part of the insurance contract, do not constitute insurance coverage, scope of coverage, or any commitment related to the insurance product. The use, adjustment, or termination of these services does not affect the established rights, obligations, or related agreements under the insurance contract, nor does it impact the performance or implementation of any other agreements under the insurance contract, including rights, obligations, coverage responsibilities, claims rules, or other stipulations.
⑧ This material is intended solely to introduce you to the Ping An Home benefit services and does not constitute any offer or invitation to treat. For specific service content, service processes, and prices of paid services, please refer to the latest information disclosed on the Ping An Butler service account/mini-program. You can also contact your butler for details. For paid services on the Ping An Butler platform, fees may vary depending on the service provider or service item. Clients must pay the corresponding consideration to the service provider when receiving services. The specific amount shall be based on the actual payment amount confirmed at the time of order placement.
⑨ The doctor’s assessment/consultation advice or results mentioned in this material are intended solely as health consultation recommendations for reference. They do not serve as a basis for diagnosis, definitive diagnosis, or treatment and cannot replace a doctor’s in-person consultation or hospital diagnosis. Please refer with caution.
⑩ Service scenario examples are intended solely as demonstrations and references for corresponding service content and processes under specific scenarios or situations. They are provided to help you better understand the services and do not constitute any form or nature of promise or guarantee regarding service outcomes or effects. Due to various factors such as individual differences, service effects may vary. Please refer to the actual usage situation.