SHENZHEN, ChinaMay 29, 2026 /PRNewswire/ — Recently, Cigna-CMB Life Insurance Co., Ltd. (hereinafter referred to as “Cigna-CMB”) officially released its “2025 Sustainable Development Report.” With the theme “Safeguarding the Foundation of Health, Securing the Source of Protection,” the report comprehensively presents the company’s strategic layout and practical achievements in areas such as business transformation, health services, technological innovation, talent development, and social responsibility.
Facing challenges from both internal and external environments, Cigna-CMB has maintained stable operations under the guidance of its big health strategy, continuously enhancing its resilience and responding to the demands of the times and customer trust through sustainable development.
Anchoring the Big Health Strategy, Continuously Elevating the Health Ecosystem
Driven by its development strategy, Cigna-CMB achieved premium income of RMB 44.6 billion in 2025, a year-on-year increase of 8%; total assets reached RMB 257.3 billion, up 14% from the beginning of the year, with multiple core indicators achieving steady growth. Particularly in mitigating interest rate spread risks, Cigna-CMB demonstrated strategic foresight. As early as three years ago, it began focusing on floating-rate products, with the proportion of participating insurance rising from 6% in 2021 to 98% in 2025, placing it in the first tier of the life insurance industry.
Keeping pace with the construction of the national multi-tiered medical security system, Cigna-CMB continues to refine its health insurance product matrix, covering the full lifecycle and bridging multiple scenarios. Leveraging short-term health insurance as a key growth driver, the company has steadily fortified its competitive edge in the high-end medical group insurance sector, ranking among the top in market share. Additionally, the company has deepened collaborations with platforms such as Ant Insurance to jointly customize and promote health insurance products through internet channels.
To continuously safeguard customer health, Cigna-CMB relies on the service core of “Good Doctors, Good Medicines, Good Experiences,” combined with the resource support foundation of “One Network, One Hospital, One Butler,” to build a full-scenario medical network covering overseas, domestic, and online services. In 2025, the company’s health services covered 2.14 million customers, with 432,000 service uses, a year-on-year increase of 16%. Since its launch, the “Xiaonuo Health” internet hospital has accumulated 32,000 online doctor consultations.
Advancing Digital and AI Empowerment, Enhancing Customer Experience in Quality and Efficiency
In 2025, Cigna-CMB developed the “eNuo Qianjin” digital and intelligent operation service system, driven by big data and AI technology and encompassing three core systems. This system aims to provide customers with a full-cycle, proactive, precise, and efficient service experience through data interconnection and process integration.
The report shows that Cigna-CMB’s omni-channel policyholder services have opened multiple entry points, supporting self-service, video, and telephone processing to meet diverse customer needs, with online service reach hitting new highs.
Among these, the “Nuo e Bao” platform deeply integrates AI technology. The “i Xiaonuo” operations consulting robot covers over 500 disease medical underwriting guidelines, providing 7×24 intelligent consulting services to frontline operations. As core customer service platforms, “Nuo e Pei” and “Nuo e Ban” enable direct billing network hospitals to offer a “sign and leave” service without upfront payment; AI quick claims utilize artificial intelligence for automated processing.
This marks the company’s systematic shift from traditional passive responsive services to proactive, intelligent, full-cycle health insurance services, strongly supporting the trust foundation of the “Health with Cigna” service brand.
Strengthening Governance and Cultivating Talent, Building a Foundation for Sustainable Development
As a model of stable operations in the industry, Cigna-CMB continuously improves its “three lines of defense” risk management system. The company’s long-term credit rating is AAA, with a stable outlook. To enhance its ability to identify, warn, and respond to major risks, and to strengthen compliance culture, Cigna-CMB has developed multiple training courses covering areas such as anti-money laundering and data security.
At the same time, Cigna-CMB deepens its “TRUST” core values, further solidifying its corporate culture foundation. By building a comprehensive, multi-level employee care system and combining online and offline leadership, business, and general skills training, the company provides continuous growth momentum for employees at different levels.
To fortify consumer rights protection, Cigna-CMB has collaborated with judicial authorities to combat the illegal “agency fee refund” black market. Throughout the year, 10 cases were filed, 15 black market dens were dismantled, 9 agency companies were seized, and 62 individuals were criminally detained, with 7 already sentenced, setting a positive industry example.
Practicing the “Insurance for Good” Mission, Demonstrating Financial Responsibility for the People
Cigna-CMB has always integrated its development into the national agenda. As of the end of 2025, the company’s investments in key regions such as the Beijing-Tianjin-Hebei area, the Yangtze River Delta, and the Guangdong-Hong Kong-Macao Greater Bay Area totaled RMB 152.3 billion; through investments in local government special bonds for agriculture, forestry, water conservancy, and rural revitalization, the company contributed approximately RMB 4 billion to serving national rural revitalization; investments in green fields exceeded RMB 4.6 billion, actively promoting the green and low-carbon transformation of the economy and society.
In the field of inclusive finance, Cigna-CMB focuses on the “elderly and young” and special disadvantaged groups, continuously optimizing convenient service processes. In 2025, it launched features such as a “Care Edition” page, accessible reading, and voice intelligent broadcasting; its insurance products support foreign nationals in China to purchase insurance using passports or permanent residence permits, and its customer service hotline offers English service options.
In terms of public welfare and charity, Cigna-CMB donated RMB 500,000 to the Aiyou Charity Foundation in 2025, and for seven consecutive years, it has carried out the “Public Welfare Anniversary Month” activity, mobilizing employees to donate books, stationery, and other learning supplies to left-behind children in mountainous areas; focusing on remote villages and grassroots communities, it organized over 150 free clinics and offline慰问 activities, continuously contributing to the healthy development of the economy and society.
Cigna-CMB stated that as it embarks on the new journey of the “15th Five-Year Plan,” the company will continue to uphold its mission of “Making Customers Healthier and Life Better,” integrating sustainable development into its corporate DNA with more determined steps. It will steadily advance on the track of serving national strategies, safeguarding people’s well-being, and promoting green development, writing a long-termist answer sheet for China’s insurance industry through action.